Terms of service

Effective Date: 11 October 2026
Last Updated: 11 October 2026

These Terms apply when you use https://www.rarenaari.com or purchase from Rare Naari, an online-only store owned by Itisha Gupta. By placing an order, you agree to these Terms and our Privacy Policy.

1. Account Terms

Customers must be at least 18 years old or place an order through a parent or legal guardian. You must provide accurate contact, payment and delivery information and keep your account details secure.

Rare Naari may suspend accounts or cancel orders involving fraud, misuse or unlawful activity.

2. Pricing and Payment

All prices are displayed in Indian Rupees. A shipping fee of ₹49 applies to orders below ₹1,499, while shipping is free on orders of ₹1,499 or above.

Only prepaid payments are accepted. Payments are securely processed through third-party payment providers.

Prices and offers may change without notice. If an order contains an obvious pricing or technical error, we may cancel it and initiate a full refund.

3. Product Information

We make every effort to display product colours, fabrics, sizes and details accurately. However, colours may appear slightly different because of lighting or screen settings, and minor variations in prints or embroidery may occur.

Please check the product description and size chart carefully before ordering. This does not affect your rights if a product is defective, incorrect or materially different from its description.

4. Orders and Cancellations

An order is accepted after successful payment and confirmation from Rare Naari. Orders cannot be cancelled or modified after they have been placed because processing begins promptly.

We may cancel an order if the product is unavailable, payment cannot be verified, the delivery address is not serviceable or fraud is suspected. If we cancel a prepaid order, a full refund will be initiated within 5 business days.

5. Shipping and Delivery

Orders are processed within 2 business days. Delivery generally takes 7–8 business days after dispatch, although courier delays, public holidays, weather or other circumstances may affect this estimate.

Customers are responsible for providing a complete and accurate delivery address and phone number. Tracking details will be shared when available.

Business days exclude Saturdays, Sundays and public holidays.

6. Exchanges, Returns and Refunds

A size exchange may be requested within 7 days of delivery. The product must be unused, unworn, unwashed and have its original tags and packaging.

Size exchanges are subject to availability. If the requested size is unavailable, the exchange cannot be completed, and the product will not qualify for a return or refund solely because of a size preference.

A ₹49 shipping charge applies to an approved size exchange and must be paid by the customer.

Returns are accepted only when a product is damaged, defective or incorrect. The issue must be reported within 48 hours of delivery at rarenaari@gmail.com or +91 97171 29977, along with the order details and clear photographs.

After the returned product is received and verified, an approved refund will be initiated within 5 business days. Your bank or payment provider may take additional time to credit the amount.

7. Prohibited Uses

You must not use our website for fraud, unlawful activity, false orders, unauthorised access, copying website content or introducing viruses or harmful code. Rare Naari may restrict access or take appropriate action against misuse.

8. Limitation of Liability

To the extent permitted by law, Rare Naari will not be responsible for indirect losses, website interruptions or delays outside our reasonable control.

Our maximum liability relating to an order will not exceed the amount paid for that order. Nothing in these Terms limits rights available under Indian consumer-protection law.

9. Governing Law and Contact

These Terms are governed by the laws of India. Disputes will be subject to the competent courts in Saharanpur, Uttar Pradesh, without limiting a customer’s right to approach an appropriate consumer forum.

For questions or complaints, contact:

Store: Rare Naari
Owner and Grievance Contact: Itisha Gupta
Email: rarenaari@gmail.com
Phone: +91 97171 29877
Website: https://www.rarenaari.com
Correspondence Address: Sarsawa, Saharanpur, Uttar Pradesh – 247232

Rare Naari is an online-only business, and the address above is not a customer-facing retail store.

We aim to acknowledge complaints within 48 hours and resolve them within one month.